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Crash Baggage Warranty

Crash Baggage Product Warranty Terms and Conditions

1. Warranty Coverage and Duration

Product Category	Coverage	Duration	Service Provided	Limitations
Luggage (Body)	Main structure (excluding decorative parts)	1 Yr	Free replacement for transit damage (once)	Airline damage report required
Luggage (Parts)	Functional parts (wheels, handle, telescopic handle)	3 Yrs	Free replacement of original parts	Excluding normal wear and tear
Backpacks	Stitching/hardware (excluding fabric wear)	3 Mths	Free repair for manufacturing defects	Excluding damage caused by misuse

2. Warranty Exclusions

The following are not covered under warranty:

a. Non-functional damage (including but not limited to):

i. Cosmetic dents, scratches, color fading

ii. Natural aging of fabric/coating, logo peeling

iii. Material deterioration caused by UV/chemicals/extreme environments

b. Improper use:

i. Overloading (exceeding product capacity)

ii. Improper transportation usage (e.g., checking in sharp non-clothing items)

iii. Operation not following product instructions (e.g., forcing the handle at an angle)

c. Third-party damage:

i. Damage caused by airlines/transport companies (must claim directly with responsible party)

ii. Structural damage caused by unauthorized repair attempts

3. Required Claim Documents (all required):

✅ Purchase receipt (We do not provide warranty service for products not purchased from authorized dealers)

✅ Air ticket or train ticket

✅ Full-view photos of damaged product

✅ Airline damage report (for transit damage cases only)

4. Repair Service Terms:

a. Cost sharing principle:

i. For qualified claims within warranty period: Free parts, customer bears round-trip shipping

ii. For non-warranty cases: Advance payment required for repair cost + round-trip shipping

5. Legal Rights Reserved:

a. We reserve the right to:

i. Refuse service for disassembled/modified products

ii. Inspect actual product condition before warranty determination

iii. Terminate service for customers abusing claim rights

6. Repair Application Process:

a. Email to cs@trovidistribution.com

i. Subject format: 〈Repair Request〉Crash Baggage [Model]-[Damaged Part]

b. Required attachments:

i. Close-up video showing malfunction

ii. Purchase receipt

iii. Air ticket or train ticket

iv. Airline damage report (for transit damage cases only)

c. Service commitment:

i. Response with inspection plan within 3 business days

ii. Repair begins upon acceptance of quotation