Shipping Methods
We deliver with S-F Express, EMS, or Yamato. A signature will be required upon delivery for express deliveries. If you are not in at our courier’s first delivery attempt, they will take your items back and then attempt to delivery on the following working days. If they can’t deliver to you on both attempts, please follow the instructions on the card left by the courier to arrange redelivery.
------
Domestic (HK) | Shipping Fee (HKD) | Delivery Time
Order below HK$500 Standard Flat Rate | HK$30 | 3 - 5 Business days
Order above HK$501(Excluded Luggage) Standard Flat Rate | FREE SHIPPING | 3 - 5 Business days
------
[LUGGAGE} Domestic (HK) | Shipping Fee (HKD) | Delivery Time
21” Cabin Standard Flat Rate | HK$68 | 3 - 5 Business days
26” Cabin Standard Flat Rate | HK$88 | 3 - 5 Business days
31” Cabin Standard Flat Rate | HK$128 | 3 - 5 Business days
2pcs or above Standard Flat Rate | HK$168 | 3 - 5 Business days
------
China & Macua | Shipping Fee (HKD) | Delivery Time
Standard Flat Rate | HK$65 | 3 - 5 Business days
Shipping Location
KAGS warehouses are currently located in Hong Kong SAR and China. All domestic and international orders are shipped from Hong Kong for prompt deliveries. Since it’s a logistic centre, we do not accept self pick-up from warehouse.
Taxes and Duties
Any import duties and taxes are charged when the parcel reaches the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. You are advised to contact your local customs office with any queries regarding customs charges. KAGS is legally obliged to declare the full value (purchase price) of the product on any waybills or customs documentation. We can not declare a lower value on your package than the purchase price that you paid. We appreciate your understanding.
If you have any questions related to your delivery, please kindly contact our Customer Services at cs@mykags.com or via our FaceBook messenger.
