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Delivery Policy

We deliver with S-F Express, EMS, or Yamato. A signature will be required upon delivery for express deliveries. If you are not in at our courier’s first delivery attempt, they will take your items back and then attempt to delivery on the following working days. If they can’t deliver to you on both attempts, please follow the instructions on the card left by the courier to arrange redelivery.

Destination	Order Value	Shipping Fee	Est. Delivery
Hong Kong	Below HK$500	HK$30	3-5Business Days
	HK$501 & Above	FREE	3-5 Business Days
Macau & China	Standard Flat Rate	HK$65	3-5 Business Days

HONG KONG (LUGGAGE)

Luggage Size	Shipping Fee	Est. Delivery
21” Cabin	HK$68	3-5Business Days
26” Cabin	HK$88	3-5Business Days
31” Cabin	HK$128	3-5 Business Days
2 pieces or more	HK$168	3-5 Business Days

Delivery Attempts & Signatures

To guarantee the security of your purchase, all deliveries require a signature.

Missed Delivery: If you are unavailable at the time of delivery, our couriers will attempt to find a secure location or leave a missed delivery card with instructions for easy redelivery.
Redelivery: Simply follow the instructions on the courier’s card to reschedule a time that suits you.

Taxes, Duties & Customs

Import Charges: Orders shipped outside of Hong Kong may be subject to import duties and taxes once the parcel reaches your country. These charges are determined by local customs and must be settled by the recipient.
Legal Compliance: In accordance with international trade regulations, DESIGN SPRITZ is legally required to declare the full purchase price of all items on customs documentation. We are unable to undervalue shipments.

Fulfillment Excellence

Our logistics operations are centralized in Hong Kong SAR, allowing us to maintain strict quality control and provide the fastest possible dispatch times for our global community.

Need Assistance?

Our concierge team is here to help. If you have any questions regarding your shipment, please reach out to us at cs@trovidistribution.com.